At iClouds Vape, customer satisfaction is important to us. Due to the nature of the products we sell and in accordance with health and safety regulations, certain items are not eligible for return once they have been opened or used.
Returns & Exchanges
All vape products, e-liquids, pods, coils, disposable devices, and other consumable products are considered final sale and cannot be returned or exchanged after purchase.
Returns or exchanges will only be considered under the following circumstances:
- The product arrives damaged or defective.
- An incorrect item was shipped.
- The item remains unopened, unused, and in its original sealed packaging (subject to case-by-case approval).
Reporting an Issue
If you experience an issue with your order, please contact our customer support team within 48 hours of receiving your delivery.
To help us process your request as quickly as possible, please include:
- Your order number.
- A detailed description of the issue.
- Clear photos of the product and its packaging (if applicable).
Please send all return or exchange requests to:
Email: info@icloudsvape.com
Our support team will carefully review your request and respond as quickly as possible.
Refunds
If your request is approved, your refund will be processed using the original payment method whenever possible. Please allow several business days for the refund to appear in your account, depending on your payment provider.
Shipping charges are non-refundable unless the return is the result of our error, such as receiving a damaged, defective, or incorrect item.
Order Cancellations
Orders are processed promptly after they are placed. If you need to cancel an order, please contact us immediately at info@icloudsvape.com. Once an order has been processed or shipped, it can no longer be cancelled.
Contact Us
If you have any questions regarding our Refund Policy or need assistance with your order, please contact us:
iClouds Vape
Email: info@icloudsvape.com
